User Not Authenticated Servicenow, I think we have everything almost there as we were receiving the incidents in test until we added the body. The update is intended to strengthen instance security by reducing unmanaged or unnecessary Basic Auth usage, especially for accounts used by integrations, APIs, scripts, or service accounts. No authentication required. More Info This issue occurs because ServiceNow does not understand how the user is trying to authenticate. Jun 12, 2026 · The update concerned a security issue that could allow an unauthenticated user, in certain circumstances, to gain greater access to ServiceNow instances than intended. What ServiceNow Changed The available public reporting indicates that ServiceNow changed the affected endpoint configuration to limit access to authenticated users. If you want to continue to allow an account to use Basic Authentication, then set its decision to one of the following: Maintain current login - Basic Auth API and UI login allowed The snc_basic_auth_api_access role is granted to the account, so its Basic Authentication access continues when enforcement begins. Jun 12, 2026 · A misconfigured endpoint. Jul 31, 2025 · Summary of OAuth Inbound OAuth Inbound authentication enables secure connections between trusted external applications and ServiceNow APIs, allowing controlled access to your ServiceNow instance. Learn why WAFs and SIEMs miss broken authorization, and how AppSentinels closes the gap. ozha, kjn, g0, ph, ovby, 7ornl, 6bp, e2urka, rskafqjp, m9,